Privacy & Data Security

1. Information We Collect

At GargeeMedicose, we gather only necessary customer details to fulfill orders, ensure safe pharmaceutical dispensing, and enhance your shopping journey:

• Identity & Contact Details: Full name, telephone number, and email address.
• Delivery Address: Postal address, city, state, and pin code for courier routing.
• Pet Profiles: Pet name, species (canine/feline), breed, age, and weight for tailored dietary suggestions.
• Order Details: Items purchased, transaction IDs, invoice histories, and tracking metrics.

2. Payment Security & PCI-DSS Compliance

We never store or log your credit card numbers, CVVs, debit card PINs, or net banking passwords.

All financial transactions are processed directly through Razorpay, certified Level 1 PCI-DSS compliant with 256-bit bank-grade TLS encryption. Tokenized payment options and UPI flows are secured under Reserve Bank of India (RBI) directives.

3. How We Use Your Data

Your personal records are utilized strictly for:

• Dispatching packages via licensed courier partners (Shiprocket logistics).
• Sending automated SMS/WhatsApp shipment tracking notifications.
• Processing customer care inquiries and warranty/return verifications.
• Preventing transactional fraud and maintaining regulatory audit trails.

4. Zero Third-Party Advertising Sharing

We will never rent, trade, monetize, or sell your personal details, email address, or phone number to unauthorized brokers or advertising aggregators.

5. Data Access & Deletion Requests

You have the legal right to inspect, correct, or request deletion of your account records anytime. Simply email our data protection officer at privacy@gargeemedicose.com or reach our support desk.